Refund policy
Refund & Return Policy – MILANO
Last updated: February 11, 2025
At MILANO, we are dedicated to delivering a premium shopping experience. If you are not fully satisfied with your purchase, or if you encounter a defective product, you may request an exchange or return under the conditions outlined below.
1. Return & Exchange Conditions
Returns Due to Dissatisfaction
- You may return a product within 30 days of receipt if you are not satisfied with your order.
- The product must be unworn, unwashed, with original tags attached, and in perfect condition.
- Items must be returned in their original packaging.
Returns Due to a Defective Product
- If your product shows a manufacturing defect, you may request a return or exchange within 30 days of delivery.
How to Request a Return or Exchange
- Contact Customer Care: Email us at support@milanomenfc.com to initiate the process.
- Provide Proof: For defective products, please share clear photos showing the issue, along with the original packaging and tags.
- Ship the Product: If approved, you will receive detailed instructions for returning the item.
- Verification & Processing: Once received, the item will be inspected, and your exchange or refund will be processed within 5 business days.
📌 Important: Returns will be denied if the product shows signs of wear, washing, alterations, or missing tags. In such cases, the item will be shipped back to the sender.
2. Refund Process
Refund Options
After your return is received and approved, you may choose:
- ✅ Exchange for another item available in stock.
- ✅ Refund of the product value. (Shipping costs are non-refundable if the correct product was delivered in perfect condition.)
Refund Timeframes
| Payment Method | Processing Time |
|---|---|
| Credit Card | Refund issued as a chargeback (may take 5 to 10 business days to appear on your statement). |
| PayPal / Google Pay / Apple Pay / Shop Pay | Refund within 3-5 business days to your original payment method. |
| Bank Transfer | Processed within 7-10 business days (Transfers only to an account in the buyer's name). |
| Store Credit | Instant credit to your MILANO account for future purchases. |
📌 Note: Refunds are issued exclusively to the original payment method or to an account in the buyer's name.
3. Quality Guarantee
All MILANO products include a 30-day quality guarantee from the delivery date.
How to Claim
- Provide clear photos showing the defect, including the product tags and packaging.
- Contact our team at support@milanomenfc.com with your order number.
Covered by Quality Guarantee
✅ Manufacturing defects (faulty stitching, seams, zippers)
✅ Material defects (fabric flaws, color bleeding)
✅ Incorrect sizing (significantly different from size chart)
Not Covered
❌ Improper care (washing against care instructions)
❌ Normal wear and tear (fading, pilling after multiple uses)
❌ Alterations or modifications by third parties
❌ Damage from accidents (tears, stains, burns)
❌ Items without original tags
📌 Quality guarantee claims showing misuse or improper care will be denied.
4. Non-Returnable Items
The following items cannot be returned or exchanged for hygiene and safety reasons:
- ❌ Underwear and intimate apparel
- ❌ Items marked as Final Sale
- ❌ Gift cards
- ❌ Items without tags or proof of purchase
5. Frequently Asked Questions (FAQ)
How long does an exchange take?
- Once your return arrives at our Distribution Center and is approved, we process exchanges within 5 business days.
- If return conditions are not met, the product will be sent back without prior notice.
What if the returned product shows signs of wear?
- If inspection reveals wear, washing, or alterations, the return will be denied, and the item will be shipped back to the original address.
Can I exchange for a different size or color?
- Yes, as long as the item is in stock and meets return conditions. Contact our team to arrange the exchange.
How do I track my refund?
- You will receive an email notification once your refund has been processed.
- Credit card refunds may take longer depending on your bank or card provider.
6. Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please reach out to our Customer Care team:
📧 Email: support@milanomenfc.com
📅 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We value your trust in MILANO and are committed to making every experience seamless and reliable.