Privacy policy
Privacy Policy – Milano
Last updated: November 30, 2025
This Privacy Policy explains how Milano ("Milano", "we", "us", or "our") collects, uses, and protects your personal information when you visit, shop with us, or interact with milanomen.com (the "Site") and our related services (collectively, the "Services").
For the purposes of this Privacy Policy, "you" refers to any customer, visitor, or individual whose information is processed through our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new practices, operational needs, or compliance with applicable laws. Any updates will be posted here, with the "Last updated" date revised accordingly.
1. Information We Collect & How We Use It
To provide our Services seamlessly, we collect certain personal data depending on your interactions with our Site.
We use this information to:
- Process and deliver your orders
- Offer customer care and tailored assistance
- Enhance our Services and shopping experience
- Ensure legal and regulatory compliance
- Protect against fraud and secure transactions
2. Types of Personal Information
Information You Provide Directly
- Contact details – name, email, phone number, mailing address
- Order details – shipping/billing addresses, payment confirmation
- Account details – login credentials, preferences
- Customer support – inquiries or communication with our team
Automatically Collected Information
- Device & browser details
- IP address & approximate geolocation
- Usage data – pages visited, time spent, interactions
Information from Third Parties
- Payment processors – to validate and complete transactions
- Logistics & shipping partners – to fulfill delivery
- Marketing platforms – to measure and refine campaigns
3. How Your Data Is Used
- Order Management: payment processing, confirmations, delivery tracking
- Account & Preferences: personalized shopping experience
- Returns & Exchanges: assistance with after-sales requests
- Marketing: curated campaigns via email, SMS, or targeted ads (with opt-out options)
- Security: fraud detection, account protection, encryption
4. Cookies & Tracking
Milano uses cookies and similar technologies to:
- Remember login and preferences
- Deliver a more personalized shopping experience
- Analyze site performance
- Support relevant advertising
You may disable cookies in your browser settings, though this may affect functionality.
5. Sharing Your Information
We may share your data only with trusted partners when necessary to deliver our Services:
- Payment processors – to authorize and complete purchases
- Logistics providers – for shipping and order fulfillment
- Analytics & marketing platforms – to improve campaigns and site experience
We never sell or rent personal data.
6. Data Security & Retention
We implement strict safeguards to protect your data:
- Encrypted transactions
- Authentication and secure login
- Regular compliance and security reviews
Data is retained only for as long as required by law or to fulfill the purposes described. Once no longer needed, it is securely deleted or anonymized.
7. Your Privacy Rights
Depending on your region, you may have the right to:
- Access a copy of your personal data
- Request corrections to inaccurate data
- Request deletion of your information
- Opt out of marketing communications
- Request data portability in a structured format
To exercise these rights, please contact us at support@milanomen.com.
8. Children's Privacy
Milano's Services are not directed to individuals under 16. We do not knowingly collect data from minors. Parents or guardians may request removal if such data was shared inadvertently.
9. International Data Transfers
Your data may be transferred and processed outside your home country. For users in the EEA or UK, transfers are safeguarded by Standard Contractual Clauses (SCCs) and compliance with GDPR.
10. Contact Us
For any privacy-related inquiries, requests, or complaints, please reach us:
📧 Email: support@milanomen.com
📍 Business Address: Milano HQ – United Kingdom
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)