REFUND POLICY

Refund & Return Policy – Milano

Last updated: February 11, 2025

At Milano, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase or if you receive a defective product, you have the right to request an exchange or return according to the conditions outlined below.

1. Return & Exchange Conditions

Returns Due to Dissatisfaction

  • You may return a product within 7 days from the date of receipt if you are dissatisfied with your purchase.
  • The product must be unused, in its original packaging, and in perfect condition.

Returns Due to a Defective Product

  • If your product has a manufacturing defect, you may request a return or exchange within 30 days of receiving it.

How to Request a Return or Exchange

  1. Contact Customer Support: Email us at support@milanomen.com to start the process.
  2. Provide Proof: If returning a defective product, send a video (up to 1 minute) or clear photos showing the issue, including the original packaging and shipping label.
  3. Ship the Product: If approved, you will receive instructions on where to send the item.
  4. Verification & Processing: Upon receiving the item, we will inspect it and process the exchange or refund within 5 business days.

📌 Important: If the product shows any signs of use, damage, or modifications, the return will be denied, and the item will be shipped back to the sender.

2. Refund Process

Refund Options for Returns Due to Dissatisfaction

Once the returned product is received and verified, you can choose between:
✅ Exchanging it for another item available in stock.
✅ Receiving a refund for the product price. (Shipping costs are non-refundable if the correct item was delivered in perfect condition.)

Refund Process & Timeframes

Payment Method Refund Processing Time
Credit Card Refund issued as a credit card chargeback (may take 30 to 60 days to appear on your statement).
PayPal / Google Pay / Apple Pay / Shop Pay Refund processed within 5 business days to the original payment method.
Bank Transfer Refund will be processed within 10 business days (Transfers can only be made to an account in the original buyer's name).
Store Credit Instant credit to your Milano account for future purchases.

📌 Important: We do not issue refunds to third-party accounts. Refunds are only processed to the original payment method or an account in the buyer’s name.

3. Warranty Policy

All Milano products come with a 30-day warranty from the date of receipt.

How to Activate Your Warranty

To claim a warranty, you must:

  1. Send a video (up to 1 minute) showing the defect, including the product’s packaging and shipping label.
  2. Alternatively, provide clear photos showing the issue.

What the Warranty Covers

✅ Manufacturing defects
✅ Faulty components

What the Warranty Does Not Cover

❌ Damage caused by improper use (e.g., drops, impacts, excessive force)
❌ Liquid damage (some products are water-resistant, but not waterproof)
❌ Unauthorized repairs or modifications
❌ Normal wear and tear (e.g., screen scratches, oxidation from prolonged use)
❌ Expected battery life reduction over time

📌 Warranty claims will be denied if there are clear signs of misuse or tampering.

4. Frequently Asked Questions (FAQ)

How long does it take to receive an exchange?

  • Once the return is received and verified at our Distribution Center, we will process the exchange within 5 business days.
  • If the product does not meet the return conditions, it will be sent back to the customer without prior notice.

What happens if I return a product that shows signs of use?

  • If any signs of use or damage are detected during the inspection, the return request will be rejected, and the product will be sent back to the original address.

How can I track my refund status?

  • You will receive an email update once your refund has been processed.
  • For credit card refunds, please check with your bank or card issuer as processing times may vary.

5. Contact Us

If you have any further questions or need assistance with a return, exchange, or refund request, please reach out to our support team:

📧 Email: support@milanomen.com
📅 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

We appreciate your trust in Milano and are here to ensure your satisfaction.