PRIVACY POLICY
Privacy Policy – Milano
Last updated: February, 2025
This Privacy Policy describes how Milano Men ("Milano", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from milanomen.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether as a customer, website visitor, or another individual whose information is collected under this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, operational needs, or legal and regulatory requirements. Any updates will be posted on the Site, and we will update the "Last updated" date at the top of this page.
By continuing to use our Services after any changes are posted, you acknowledge and accept those updates.
1. How We Collect and Use Your Personal Information
To provide the Services effectively, we collect and have collected personal information from users over the past 12 months. The type of data collected depends on how you interact with our Site and Services.
We use your information to:
✅ Process and fulfill orders
✅ Provide customer support
✅ Improve our Services and user experience
✅ Comply with legal and regulatory requirements
✅ Prevent fraudulent activities and maintain security
2. What Personal Information We Collect
The personal information we collect depends on your interactions with Milano.
Information You Provide Directly
When using our Services, you may provide the following personal details:
- Contact Information – Name, email, phone number, and mailing address
- Order Information – Shipping and billing addresses, payment confirmation, and order details
- Account Information – Username, password, and security questions
- Customer Support Information – Messages or inquiries sent to our support team
Automatically Collected Information
When you interact with our Site, we may collect certain information automatically through cookies and similar technologies:
- Device & Browser Information – Type of device, browser, operating system
- IP Address & Location Data – Geolocation determined by your IP address
- Usage Data – Pages visited, time spent on the Site, and interaction patterns
Information from Third Parties
We may obtain additional information about you from third-party vendors, including:
- Payment processors – To verify transactions and process payments
- Shipping & fulfillment partners – To ensure order delivery
- Marketing partners – To analyze and improve advertising effectiveness
Any third-party data we receive is treated in accordance with this Privacy Policy.
3. How We Use Your Personal Information
Providing Products & Services
We use your personal information to:
✔ Process your payment and fulfill your order
✔ Send order confirmations and shipping updates
✔ Manage your account and customer preferences
✔ Arrange returns, exchanges, or refunds
Marketing & Advertising
- We may use your personal information for marketing purposes, including email promotions, SMS notifications, and targeted advertising.
- You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails.
Security & Fraud Prevention
To protect Milano and our users, we:
✅ Monitor transactions for fraudulent activity
✅ Detect and investigate suspicious behavior
✅ Secure accounts with encryption and authentication methods
If you suspect unauthorized access to your account, please contact support@milanomen.com immediately.
4. Cookies & Tracking Technologies
Milano uses cookies, pixels, and tracking technologies to enhance the browsing experience and improve website functionality.
Cookies help us:
✔ Remember user preferences and login details
✔ Provide a personalized shopping experience
✔ Analyze website traffic and performance
✔ Display relevant advertisements
Managing Cookies
You can disable cookies in your browser settings. However, doing so may affect website functionality and prevent access to certain features.
For more details on how Shopify uses cookies, please visit: Shopify Cookie Policy.
5. How We Share Your Personal Information
In certain circumstances, we may share your information with third parties for legitimate business purposes, including:
| Category | Shared With |
|---|---|
| Contact & Order Information | Payment processors, shipping providers |
| Usage Data | Analytics & marketing partners |
| Geolocation Data | Advertising partners for targeted marketing |
We Do Not Sell Your Data
Milano does not sell or rent personal information. However, we may share aggregated, non-identifiable data for analytics and business insights.
6. Third-Party Websites & Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to external websites, and we recommend reviewing their privacy policies before sharing personal information.
Milano is not responsible for the content, privacy practices, or security of third-party platforms.
7. Data Security & Retention
We implement industry-standard security measures to protect your personal data.
How We Protect Your Data
✔ Data encryption for secure transactions
✔ Multi-layer authentication to prevent unauthorized access
✔ Regular security audits and compliance reviews
Despite these precautions, no online data transmission is 100% secure. If you suspect any unauthorized access, please contact support@milanomen.com.
Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment and account management
- Compliance with legal obligations
- Fraud prevention and security monitoring
Once data is no longer needed, we securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
✔ Right to Access – Request a copy of the data we hold about you
✔ Right to Correction – Request corrections to inaccurate data
✔ Right to Deletion – Request deletion of your personal information
✔ Right to Opt Out – Opt out of marketing communications
✔ Right to Data Portability – Request a copy of your data in a portable format
To exercise any of these rights, please contact us at support@milanomen.com.
9. Children's Privacy
Milano's Services are not intended for children under 16 years old. We do not knowingly collect personal data from minors.
If you are a parent or guardian and believe your child has provided personal information, please contact us to request its removal.
10. International Data Transfers
Milano operates globally, and your data may be transferred outside your country for processing.
If you are located in the European Economic Area (EEA), we ensure your data is protected through:
✔ Standard Contractual Clauses (SCCs)
✔ Compliance with GDPR and UK data protection laws
For any concerns regarding international data transfers, contact support@milanomen.com.
11. Contact Information
For privacy-related inquiries, data deletion requests, or complaints, please contact us:
📧 Email: support@milanomen.com
📍 Business Address: 136 Riverside Drive, Reading, MA, 01867, US
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)
